Your privacy matters to us. This page explains exactly what personal information we collect, how we use it, and the rights you have as a registered user in the Philippines. Please read it carefully alongside our Terms and Conditions.
A clear breakdown of the personal data we gather when you use the iwinjili platform.
When you sign up on iwinjili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in line with our obligations under Philippine law. We use your date of birth to confirm that you meet the minimum age requirement of 21 years old. Your mobile number may be used for account security purposes, including one-time verification codes. All registration data is stored securely and is never shared with third parties for marketing purposes. You can update most of this information at any time through your account settings. Providing accurate registration details is a condition of using the platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or other local payment credentials relevant to the Philippines market. We do not store full card numbers or sensitive authentication data on our servers. Transaction records, including amounts, dates, and payment method types, are retained for regulatory compliance and dispute resolution purposes. These records may be reviewed by our compliance team as part of routine anti-money laundering checks. Payment data is processed through secure, encrypted channels at all times. If you have questions about a specific transaction, you can refer to the FAQ page for guidance.
We automatically collect data about how you interact with the platform, including the pages you visit, the games or sports markets you engage with, session duration, and device type. This usage data helps us improve the platform experience, identify technical issues, and personalise content where applicable. We may also collect your IP address and approximate location to support fraud prevention and to ensure the platform is being accessed from an eligible jurisdiction. Usage data is analysed in aggregate form and is not used to identify you individually for advertising purposes. Log data is retained for a limited period in line with our data retention policy. This information is never sold to third-party advertisers.
In certain circumstances, particularly when processing larger withdrawals or when required by our compliance procedures, we may ask you to submit a government-issued ID, proof of address, or other identity documents. These documents are used solely for the purpose of verifying your identity and complying with applicable Philippine regulations on know-your-customer (KYC) requirements. Submitted documents are handled with strict confidentiality and stored using secure, access-controlled systems. Only authorised personnel involved in the verification process have access to these files. Documents are retained only for as long as required by law or our internal compliance obligations. If your verification is successful, you will be notified through your registered contact details.
We only use your information for legitimate purposes directly related to operating the platform and keeping your account safe.
Your personal data is used to manage your account, process bets and game sessions, handle deposits and withdrawals in PHP, and send you important account-related communications. Without this data, we would not be able to provide the core services of the platform. We do not use your data for purposes beyond what is necessary to deliver these services. Account communications include security alerts, transaction confirmations, and updates to our policies. You can manage your communication preferences within your account settings at any time.
We use your data to monitor for suspicious activity, prevent unauthorised access to your account, and detect potential fraud or money laundering. Our security systems analyse login patterns, transaction behaviour, and device information to flag unusual activity for review. If we detect a potential security issue, we may temporarily restrict access to your account and contact you through your registered details. These measures are in place to protect both you and the integrity of the platform. We take our security obligations seriously and invest in up-to-date protective technologies.
Aggregated and anonymised usage data helps us understand how users in the Philippines interact with the platform so we can make meaningful improvements. This includes identifying which features are most used, where users encounter difficulties, and how the mobile experience can be optimised. We may conduct internal analysis to improve navigation, load times, and the overall quality of the betting and gaming experience. No individually identifiable data is used in this analysis. Improvements informed by this data benefit all users of the platform.
iwinjili uses industry-standard encryption and access controls to protect your personal information from unauthorised access, disclosure, or loss. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific roles. We conduct regular reviews of our data security practices to ensure they remain effective and up to date. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable law. We encourage you to use a strong, unique password for your account and to enable any available security features to further protect your access.
You have clear rights over your personal data. Here is what you can request and how to do it.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data protection law. Requests can be submitted through our support team using the contact details provided on the platform.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact our support team for assistance with information that cannot be changed through the platform interface.
In certain circumstances, you may request that we delete your personal data. Please note that some data must be retained for legal and regulatory compliance purposes even after account closure. We will inform you of any data that cannot be deleted and the reason why when processing your request.
You have the right to object to certain types of data processing, including any processing carried out for purposes beyond the core operation of your account. Where your objection is valid under applicable law, we will cease the relevant processing activity. Contact our support team to raise an objection.
Where technically feasible and permitted by law, you may request a copy of your personal data in a structured, commonly used format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests are handled on a case-by-case basis by our support team.
If you have any questions about how your personal data is handled, or if you wish to exercise any of the rights listed here, you can reach our support team using the contact details available on the platform. You may also refer to the FAQ page for answers to common privacy-related questions.
If you have read and understood this Privacy Policy and are comfortable with how we handle your data, you are welcome to create your account. For any remaining questions, the FAQ page is a good place to start.